Call from HP Service Center Regarding My Notebook

Awaken by a phone call this morning around 10am. Call from HP service center. First asking for my gf’s address (the notebook is bought under her name,as well as the warranty).

What’s the problem, you afraid I stole the notebook, then got problem and I send back to HP for repair? What kind of stupid thief you think would do that? Use some brain.

Ok, back to the story, after telling the girl that my gf is outstation now, she then start to ask me whats wrong with the notebook. C’mon, it was written clearly on the repair report. You cannot read ar? duh!

Anyway, after telling her that the notebook cannot be on, by battery or by ac adaptor, she straight away proceed to tell me that they suspect its motherboard spoilt.

Wait a minute..something fishy here, how come suddenly you become so smart, 1 second after hearing the problem, can straight away got the brain suspecting the motherboard ar, why not the Internal DC-DC converter, Internal AC adapter, Processor board or System board*.

*The parts name are taken from HP M2000 series notebook maintenance and Service Guide.

What makes me really blur and angry is she said if they believe it was my fault (the exact word she used is “mishandling”), then the 2 years extended warranty that I bought along with the notebook will not cover for the cost of the problem.

Come on! I get it now, first she acted dumb saying don’t know what is the problem with the notebook (which was written cleary of the service form), hoping that I was not technically sound enough to know the cause, then she can acted dumb on me giving all kind of shitty excuses.

Then after hearing me stated cleary whats wrong with the notebook, using BIG words like ‘power supply’, ‘ac adaptor’ and ‘power indicator’ (alright, not exactly big words here ;), she then threatening me saying ‘we suspect its your fault, you purposely ‘mishandling’ the notebook, we ain’t going to repair for you for free, muah hahhahah! (last part added by me, of course).

Excuse ME?! ‘Mishandling’? I was using the notebook one minute before,afterwards I close the lid when I went to a meeting, which lasts for half an hour, when I came back, it was totally unable to on,you call that mishandling? BTW, I totally cannot find the definition of ‘mishandling’ on HP website, it was not in their “Limited Warranty and Technical Support” in file c00318165.pdf and “Compaq Hardwre and Software Guide Compaq Notebook Series Document Part Number 383110-001 383111-001″  in file c00563764.pdfC00400869.pdf (previous number was meant for M2000 series, mine is M2200 series)

Which bring to my conclusion that their motto is “customer always wrong”, if the cost of repair is beyond their profit, they will use any excuse to blame the users, to avoid the repair cost at all cost (no pun intented)

Really frust!

By steve

Steve, Internet Peon on his journey to become a mogul. Like technology, nerd things (programming) and gadgets.

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